Customized Interventions: The CDI Process

Step 1: Call Us

This really is the first step. Call us today: 877-256-1176. We are standing by 24 hours a day, 7 days a week, ready to receive your call. A phone consultation with CDI is free and confidential. We will appraise your situation and recommend an appropriate course of action, which may include a referral to a non-CDI service, as needed.

Intervention can be used to address many addictions and disorders—from abuse of prescription medication, alcohol, food, and gambling to sex addiction and mental health issues such as mood, thought, and process disorders (schizophrenia, bi-polar disorder, etc.). The objective is always the same: to help someone who is at risk or in danger due to their ongoing behavior or untreated disease receive the qualified help of a qualified professional.

When you place your first call to us, you may be experiencing a lot of difficult and unsettling emotions – fear, anger, frustration, embarrassment, or helplessness. . .BUT, the very fact that you have begun to search for professional support and information from an experienced interventionist shows that you are motivated and that you are NOT helpless.

You are taking action and we are here to help you.

Step 2: Organize & Schedule

The lead interventionist will work with participants during the scheduling portion of the intervention. We build a schedule and calendar to insure that all family and friends can participate. We ensure that every detail of this critical event is properly arranged and that every participant is trained accordingly to avoid any non-beneficial confrontation. Two of the most important components in an Intervention are the selection and preparation of the team that will participate.

Step 3: Travel & Meet with Family / Make Treatment Arrangements

Once scheduling is complete, the lead interventionist will travel to the location of your intervention. CDI will be responsible for making treatment arrangements while the interventionist can focus on the actual intervention. Treatment arrangements include: travel arrangements to and from the chosen facility, investigating medical insurance coverage, negotiating the price of treatment, and coordinating with the treatment center.

Because we are not employed by and do not receive payment of any kind from any of the treatment centers we recommend, we are able to make unbiased treatment recommendations to guide you in your decision-making process. This is how we ensure that we are able to provide our best service to you.

Step 4: Intervention Planning with Family

All participants of the intervention will meet with the interventionist to discuss the impact of the individual’s mental health and/or addiction on their lives. Everyone is informed of the treatment decision and post-intervention plan. All participants will review what their role will be during the intervention. The interventionist will prepare everyone for possible conflict or resistance that may occur as a result of the deadly denial that affects most folks struggling with addiction and mental health.

Step 5: The Intervention

The actual intervention will usually take place in the morning, lasting several hours. Facilitated by the interventionist, a safe environment is created for the family to express their love and concern in a non-judgmental manner. This format allows the interventionist to deliver a highly focused and unified message that aggressively addresses the addict’s self-destructive path. This highly successful method serves as the first step on the road to recovery. Jonathan embraces the invitational model.

Step 6: Ongoing Support

We feel that after an intervention you’ve become part of the CDI family. We offer phone support to the family during treatment. We’ll also represent the family if any problems arise with the treatment center. After treatment, when the road to recovery has been paved with hope for a new life, we will bridge information from the treatment program to the family if a problem arises.



  1. Many callers inevitably ask the question,”what happens if they say ‘no’?” It is an understandable question and, as we individualize everything, we know there is always that possibility because no two human beings are alike. However, part of the Intervention Process is to remain positive because you believe so strongly that your loved one must accept the help being offered. That being said, if, at the first meeting, there is no moving beyond “no” we immediately start Plan B. We always have a Plan B ready.  We know from experience that most loved ones will eventually accept help, even if it takes a little time. Therefore, we continue to chip away at that resistance in different and effective ways. The most important advice we offer people is go ahead, ask the question. Let Jonathan, or the person who takes your first call, answer it to your satisfaction.
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